KIKSSystems

Operation & ongoing development

Keep your solution
supported.

After implementation, a system needs clear ownership. Maintenance, changes and new features are kept distinct and documented.

Discuss your workflow

Monthly plans

Support with an agreed scope.

Monthly support

Operations

from 300 €net / month

  • Agreed monitoring and maintenance
  • Security updates within the agreed scope
  • Incident analysis within agreed limits
  • No new features included
Discuss this plan

Monthly support

Operations + development

from 600 €net / month

  • Everything in Operations
  • 3 development hours per month
  • For agreed changes and new features
  • Documented changes and handover
Discuss this plan

Monthly support

Operations + priority

from 900 €net / month

  • Everything in Operations
  • 5 development hours per month
  • Additional regular functional tests
  • Priority handling during service hours
Discuss this plan

For systems already built and accepted. Covered systems, maintenance effort and service hours are defined in the quotation. Hosting, hardware, licences and usage fees are separate. All prices exclude applicable VAT.

How the scope is defined

Predictable for both sides.

What does the Operations plan cover?
The systems named in the quotation, agreed monitoring and maintenance, and security updates within the supported scope. Time allowances for incident analysis and maintenance are agreed before signing. Unlimited remediation is not included in the flat fee.
What counts as development?
Agreed changes, new features and extensions. Major version migrations, additional systems and substantial rebuilds may need a separate quotation. Unused development hours do not roll over to the following month.
How are faults and testing handled?
Remediation owed for defects does not consume purchased development hours. Operational incidents, third-party interface changes and new requirements are assessed according to cause and contract. Changes are checked before release; the Priority plan adds regular functional tests.
What does priority handling mean?
Preferential scheduling within agreed service hours. Response targets are set in the quotation. This is not a 24/7 on-call service or a guaranteed resolution time.
Are hosting, models and licences included?
No, unless explicitly agreed otherwise. Hardware, hosting, software licences and usage-based services are quoted separately.
Can you take over existing systems?
Yes, after a separate assessment. The condition, documentation, access permissions and open risks must be understood before ongoing support is agreed. Takeover is not automatically included in the monthly fee.

A good place to start

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too much of your time?

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