Project Terms
These project terms describe the general way KIKS Systems works. The individually agreed offer is always decisive.
This English version is provided for transparent information for international visitors. The German legal texts remain the primary reference.
Scope of Services
The specific scope of services is defined in the respective offer. Services may include AI process integration, AI automations, request and email assistants, document workflows, technical integrations and ongoing AI operations. Functions, integrations, data migrations, ongoing support or extensions that are not expressly agreed are not included.
Business Customers Only
The offered services are intended exclusively for businesses. No offer is made to consumers within the meaning of Austrian consumer protection law. All prices are net plus statutory VAT unless expressly stated otherwise.
Prices and Payment
All prices are net plus statutory VAT unless expressly stated otherwise. Unless otherwise agreed, invoices are due within 14 days without deduction.
Advance Payments
For implementation packages, an advance payment of 50% at project start is generally intended. The remaining amount is charged after handover or after the agreed scope has been reached.
Initial Analysis
The initial analysis covers one process defined in advance, a technical and risk assessment, and a written recommendation. The price is €500 net plus applicable VAT for the agreed scope. Additional processes, on-site assessments and travel are quoted separately. The analysis does not replace legal or tax advice. Credit against a subsequent project applies only if explicitly agreed.
Human Approval
Critical actions, such as binding external communication, payments or sensitive changes, require review and approval by a responsible person before execution. Non-critical, explicitly approved steps may run automatically within agreed technical boundaries. Specific approval points are defined for each project.
AI Results
AI-generated content, classifications, extractions and suggestions may contain errors. Clients must review results before use, especially for legal, tax, medical, financial or other sensitive content.
AI Safety and Usage Boundaries
AI-supported automations may contain errors and must not be used without review for legal, tax, medical, financial or other sensitive decisions. High-risk applications or particularly regulated use cases are implemented only after separate review and express agreement.
No Legal or Tax Advice
The services do not replace legal advice, tax advice or other professional advice. Such reviews must be carried out by qualified parties where needed.
Third-Party Providers
Automations may depend on third-party providers, APIs, platforms, quotas and technical changes. Changes or outages of such services may cause additional adjustment effort. Costs for third-party providers, APIs, AI services, email mailboxes, hosting, n8n, databases or other external services are included only if expressly agreed.
Operations and Support
Monthly support for systems already built and accepted is agreed separately: Operations from €300 net per month; Operations + development from €600 net with three development hours; Operations + priority from €900 net with five development hours, additional regular functional tests and priority handling during agreed service hours. All plans include agreed operation and maintenance, including security updates within the supported scope. Covered systems, maintenance effort, incident analysis and service hours are limited in the quotation. Unlimited remediation and 24/7 on-call availability are not included. Unless otherwise agreed, plans may be cancelled with 14 days’ notice to the end of the month. Unused development hours do not roll over. Hosting, hardware, licences, usage fees and major migrations are included only if explicitly agreed. All prices exclude applicable VAT.
Change Requests
Agreed changes outside the commissioned scope are quoted separately or charged, by prior agreement, at €100 net per hour plus applicable VAT. Remediation owed for defects does not consume purchased development hours. Incidents caused by external changes and new requirements are assessed according to cause and contract.
Acceptance and Handover
A service is considered handed over when the agreed functional scope has been provided and tested with example data. Open change requests outside the agreed scope are not defects but possible extensions.
Rights of Use
Unless otherwise agreed, the client receives a simple right to use the workflows and configurations set up for them for the agreed purpose. Reusable components, general concepts, templates and know-how remain with KIKS Systems or Karl Constantin Schulmeister.
Data Protection and Access
The client provides only those accesses and data that are necessary for implementation. Where personal data is processed, suitable data protection measures and, where applicable, additional agreements are clarified for the project. After project end or upon justified request, provided test data, example emails and access credentials that are no longer needed will be deleted or returned, unless statutory retention obligations or legitimate interests prevent this.
Availability and Errors
Automations may contain errors or be affected by changes at third-party providers. Uninterrupted availability or complete freedom from errors is not guaranteed unless expressly agreed in writing.
Requests and Orders
A request through the website or by email is not yet an order. An order is created only through an individually confirmed offer or separate agreement.